Returns

RETURNS INFORMATION

Please open and inspect your order within 2 days of receipt. If you need to initiate a return please send an e-mail to info@overdrive-lighting.com for a Return Materials Authorization (RMA) number prior to returning products. Returns sent without an RMA will not be accepted.

After an RMA number is obtained, please submit the RMA Form.

General Product Returns

• • Eligible Time Period: 30 days from delivery date
    We want you to be satisfied with the products purchased from us. However no refunds or credits would be issued for products whose original packaging has been destroyed and are otherwise not in original condition for resale. Customers are responsible for returning products in a safe and undamaged condition at their own cost. In case the order was shipped to the customer under Free Freight, the freight would be deducted from the credit note.
  • Eligible Time Period (with Re-stocking Fees): 30 days from delivery date
    In case the product needs to be returned, re-stocking fees of 30% would be applied. No refunds or credits would be issued for products whose original packing has been destroyed and are otherwise not in original condition for resale.

Customers are responsible for returning products in a safe and undamaged condition at their own cost. In case the order was shipped to customer under Free Freight, the freight would be deducted from the credit note.

Incorrectly Shipped Orders

• Eligible Time Period: 2 business days from delivery date
  Depending on the original method of shipment we will either issue a Call Tag or send a prepaid return address label for you to return the incorrectly shipped merchandise. We will ship a new order for the correct merchandise within one business day.

Damaged Product Returns

• • Eligible Time Period: 2 business days from delivery date
    In case of a damaged shipment , please notify OVERDRIVE and the carrier within 2 business days.

All packaging should be kept as carrier may choose to inspect the damaged goods and shipping box at the delivery address. OVERDRIVE will issue a credit to the customer pending confirmation from the carrier. If we request that the goods be returned, OVERDRIVE will either issue a call tag or provide a prepaid return address label for returns.